FAQ

At present SkinJoker does not hold a remote‐gaming licence issued by any state gambling authority. We operate from an offshore location and provide access to blockchain‐based games worldwide on a best‐efforts compliance basis. That means:

• You must confirm that using an unlicensed crypto casino is lawful in your jurisdiction before depositing.
• We voluntarily follow recognised best practices for AML/CFT, responsible gaming and data protection (including FATF standards and the EU GDPR), even though no regulator compels us to do so.
• Because we are unlicensed, you do not have access to a statutory Alternative Dispute Resolution (ADR) scheme or financial‐loss guarantee. We therefore urge you to wager only what you can afford to lose and to keep independent records of all transactions.

If you need absolute regulatory backing, a licensed operator may be more appropriate for you.

We rely on open‐ledger transparency, provably fair algorithms and independent software audits rather than regulator oversight:

• Every house‐built game publishes its server seed, client seed and nonce once a round is complete. Anyone can validate the fairness of the result.
• All third‐party titles come from studios that are certified by test houses such as iTech Labs, GLI or eCOGRA.
• Player funds are kept in multi‐sig cold‐wallet storage, separate from operational capital, and hot‐wallet thresholds are limited to cover one day’s average withdrawals.
• A triple‐entry ledger records each wager on‐chain, so balances can be reconciled publicly at any time.

The lobby features 1,500 + releases: high‐volatility slots, classic three‐reelers, megaways, progressive jackpots, crash & “plinko” style games, roulette, blackjack, baccarat, Caribbean stud, video poker, mines, dice, keno and a full live‐dealer studio. New titles drop every Tuesday and Friday, with early‐access events announced on our Telegram channel. Availability may vary if a provider geo‐blocks your region.

Absolutely — the site is built as a Progressive Web App (PWA) that runs smoothly on Chrome, Safari, Firefox and Edge for Android, iOS, Windows, macOS and Linux. No download, no updates, same wallet, same limits.

We currently accept USDT via BSC, ERC20, or TRC20 networks and SkinJoker Gift Card. Fiat rails and credit cards are not supported.

• Deposits
  
  Credited automatically after three blockchain confirmations (≈ 5–15 min, network permitting).
  
  
• Withdrawals
  
  Reviewed by our risk desk within 15 minutes on average, 24 hours a day, 365 days a year. Once approved, the transaction is broadcast immediately; funds become spendable after the same three‐confirmation window.

• Minimum deposit: ≈ USD 10 in crypto equivalent, $5 SkinJoker Gift Card.
• Minimum withdrawal: ≈ USD 10 in crypto equivalent.
• Maximum withdrawal: ≈ USD 50,000 (standard tier) per rolling 7 days, VIP tiers scale higher subject to source‐of‐funds verification.
  Users are responsible for covering all transaction fees during withdrawals.
  If you deposited using a Gift Card, you must wager those funds before they become withdrawable.

Because we observe international AML guidelines. If your cumulative withdrawals exceed the crypto‐equivalent of EUR 2,000 in any 24‐hour period, or a single withdrawal is unusually large relative to prior play, we must confirm the origin of the assets. Acceptable evidence includes payslips, tax returns, exchange receipts or blockchain explorer links showing wallet history.

For your protection, no. Once a withdrawal is queued it cannot be cancelled or wagered back. This measure is designed to prevent spur‐of‐the‐moment loss‐chasing and to align with responsible‐gaming principles.

Yes, full details on currently available bonuses can be found in the Promotions / Rewards section of our website.
You can also win free spins by playing games that offer them.
Additionally, we have the special player bonuses: Daily, Lucky, Hot, and Royal Jackpots.
With every bet, a small percentage is added to the corresponding pool, which can later be won by a user during gameplay.

You can always send us a proposal and details at [email protected]

Your wager and RNG seed are recorded the instant you press “Spin” or “Bet”. If your connection drops, log back in and re‐open the game; it will resume or settle automatically. If the game provider is offline, the wager is void and the stake returned within two hours.

• Deposit, loss, wager and session‐time limits.
• 24‐hour to six‐week cooling‐off periods.
• Permanent self‐exclusion (irreversible for the selected term).
  Reality‐check pop‐ups appear every hour by default. Links to GamCare, Gambling
  Therapy and other counselling bodies are available in the footer.

Yes. E‐mail is staffed every day, including public holidays. The response time is up to 24 hours, usually up to 30 minutes.

All personal data are encrypted in transit (TLS 1.3) and at rest (AES‐256) on servers located in Amsterdam and Hong Kong. Access is restricted to personnel on a strict “need‐to‐know” basis, protected by hardware security modules and biometric 2FA. Retention is limited to five years after account closure, unless law requires a longer period.

No. Duplicate accounts are prohibited. If you forget your login, use the password‐reset tool or contact support. Duplicate balances will be merged, and any associated bonuses or wins may be cancelled.

We do not withhold taxes. Gambling taxation is jurisdiction‐specific, so please consult a qualified adviser or your local tax office.

E‐mail [email protected] or open a chat request. If you have a positive balance we will send it to your verified wallet (minus miner fees) once KYC is complete and no investigations are pending. Closure is immediate and irreversible for six months.

Ping us via live chat (bottom‐right icon) or e‐mail [email protected] . We love talking about crypto, slots, and fair gaming almost as much as we love answering questions.